gold coast terms - how to make a booking

Bookings can be made by phone, fax or e-mail. Bookings will be confirmed by return fax or e-mail within 24 hours. For phone bookings, should written confirmation be required, please advise our reservations department at the time of booking.

Minimum numbers

All tours are sold on a per seat basis. Almost all flights are confirmed with a minimum of 2 passengers unless otherwise stated. Single passengers are welcome, however the flight is not confirmed until a second passenger is travelling.

Complimentary Shuttle Transfers

Transfers from Hotels to Dreamworld Helipad applies only to groups of 3 or 6 for our 15mins, 20mins or 30mins flights depending on availability.

Information required

Date of tour
Tour name
Pax names and first initial
Number of pax.
If children are travelling please specify age.
Pax weight — this is a Civil Aviation Safety Authority legal requirement.
Pax Hotel — for courtesy transfer.
Your reference number — this will appear on our correspondence to you.
Payment method — Account, Voucher, Charge to Company Card, Pay on the spot etc.

Special requests

Please advise if the guests' are celebrating a special event - birthday/ honeymoon etc. We will do everything we can to make their experience extra special.

Disabled passengers

Please advise the level of assistance required and whether the passengers are in a wheelchair, so that we can accommodate their needs with ease. Please note that wheelchairs can be carried on the aircraft, providing they are collapsible.

WHAT ABOUT KIDS?

Child Age/ Infant Policy

Infants are classified as 0-2 years, and may travel free of charge, on their parent's lap. Please note that only one infant may travel unrestrained within an aircraft.
Children are classified as 3-12 years of age inclusive, and must be accompanied by an adult on the flight.

WHAT IF I NEED TO CANCEL?

Cancelling a reservation

We understand that guests have many needs, and may require cancelling their reservation. We ask that all cancellations be sent through as quickly as possible, to assist with the resale of the seat. When cancelling a reservation, the following charges may apply:

CANCEL ON DAY OF TOUR 100% Cancellation charge applies
CANCELLATION 24 HOURS PRIOR TO TOUR 50% Cancellation charge
CANCELLATION MORE THAN 24 HOURS PRIOR No charge

Guest no show

In the event of a guests' non-appearance for a pick up, a 100% cancellation fee applies. The tour company will be contacted immediately in writing to advise of the no-show, and subsequent applicable charges.

Due to Bad Weather

All our tours, in the interest of safety, operate weather pending and are only restricted under extreme weather conditions such as low cloud, fog, gusty winds, adverse tidal conditions or electrical storms. Flights can still operate in wet weather. Should guests wish to cancel their tour because of bad weather and flights are still able to operate, a 100% cancellation fee will apply. All flights cancelled by Oceanair Helicopters will not incur any cancellation charge and all endeavours will be made to re-schedule the flights to another time or day to suit the guest's needs.

Guest illness

We understand that the unfortunate situation of guest illness does occasionally occur, and all efforts will be made to reschedule the guest to an alternative day, subject to availability. However no refund applies if guests are unable to reschedule to an alternative time, if cancellation due to illness is made on the day of the tour. Naturally if cancellation is made with more than 24 hours notice, no cancellation charge applies.